Frequently Asked Questions
What's the entry fee and what does it cover?
The entry fee covers all court bookings for at least 4 matches, new balls every match, and the concierge service through which we organize the games and book the courts - all you have to do is show up and play.
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The fee: as we are launching, the entry fee is IDR 999k per entry.
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At the end of the league there is an optional King of the Court Tournament. Being mindful that not everyone will be able to make the date, you only pay for this tournament if you participate (additional IDR 250k per entry)
What if I get sick/have an emergency and have to cancel a match?
Please try to notify us before the court booking cancellation window expires. We will then cancel the court and try to find a new time slot for the match based on everyone's availability. If we cannot find a new time, you unfortunately have to forfeit the match.
After the court booking cancellation window:
Unfortunately we cannot cancel the court. The healthy players should still use the court and find a 4th player to join the game for a leisure game.
If you cannot find a 4th player, we will do our best to match someone else from the league or the club to join you.
What if I get injured or have an emergency and have to drop out of the rest of the cycle?
Please contact us (via WhatsApp) to inform us. You and/or your partner may find a replacement player of similar skill level. S/he can play the league matches for the rest of the league cycle but note that you may not switch partners multiple times throughout a cycle.
If you and your partner cannot find a replacement, your team will forfeit the remaining matches of the cycle.
Note: Unfortunately we are not able to reimburse any membership fees. Please settle any payments between you and your replacement yourselves.
I won't be able to make it for the next cycle - can I take a break between cycles?
Absolutely! We will freeze your rank as you take a break. When you get back, we will place you back at the level where you were.
I want to change partners after a cycle. How does that work?
Make sure your partner has created an account and registered for the league. You can then select your partner in [relevant account section]. We hope it was a mutual decision and a healthy breakup (or let us know if you need the contact of a trauma specialist or divorce attorney).
How will my level rank change if I change partners?
If both of you have competed in the previous cycle, we will set your team level rank as the average of your individual level ranks.
If your partner is new to the level league, we will assume your partner is at the same level as you and place you accordingly. But feel free to WhatsApp us in case you think your combined level rank should be different!
I am new to level leagues - do i need to start at the very bottom of the league?
We try our best to match the best skill level when you start and will put you in a group that we believe matches your skill level.
We will assess your skill level based on your ratings on apps, self reported level, and based on qualitative input (e.g. skill level players in the league who you have successfully competed against in the past, and americana and tournament achievements).